Airline-Refund helps you claim successfully without stress. Save yourself a lot of time, frustration and high costs

Sound familiar? You're left waiting for hours (or perhaps a whole night) at the airport (abroad). Your flight has been delayed or cancelled, you missed your connecting flight, you were denied boarding, or your flight was overbooked. It's all very frustrating.

You don't have to accept that. Because in many cases you are legally entitled to a reimbursement of up to € 600 per person, depending on the flight distance and situation. When you claim yourself, you will find that your airline will often do anything to avoid paying your claim.


But our lawyers know better than that. They specialise in aviation law. They will contact the relevant company directly on your behalf. They know all the procedures and legal rules regarding your specific claim. This increases the chances that the airline will acknowledge and pay your claim considerably.

If your claim procedure is handled by Airline-Refund, you will save yourself a lot of time, hassle, frustration and high costs. We work according to the principle of 'no-cure no-pay'. So, if our efforts do not result in compensation, it won't cost you anything. If your airline acknowledges your claim, we will charge a percentage of only 23 percent of the compensation paid out; for groups of five people or more we calculate a percentage of 21 percent. So, our interest is in the highest possible compensation.

Are you going to handle your claim yourself or will you be successfully outsourcing it to Airline-Refund?

When you claim yourself, you will find that your airline will often do anything to avoid paying your claim. For example, the customer service of a number of airlines is poorly accessible, so you won't even know how to claim. And if you have been able to submit a claim, you often don't even get a response. If you do get a response, it is often a (standard) rejection. You can ask yourself whether this is legally correct. Are you going to hire an expensive lawyer?

If you get Airline-Refund to handle your claim, these inconveniences will be our concern. We won't stop until your airline has given us a response. Should your claim be rejected after all, we will check it against the legal substantiation and, if desired, we will defend it. Often successfully. In the worst-case scenario, we will go to court at our expense. Fortunately, it hardly ever gets to that.

How much will that cost? Submitting your claim costs you nothing, you only pay when you receive compensation

If you submit your claim to Airline-Refund, we will immediately check whether you can legally claim compensation. If so, we will contact your airline the same day to claim and collect your compensation. This can sometimes take some time, we will keep you informed by email in the interim. Once we have received the compensation, we will notify you by email with the supporting documents and we will transfer this amount (minus our 23 percent fee including VAT) directly to your bank account. For groups of five or more people, our fee is 21 percent including VAT. Our rates make us the cheapest provider in the market. Moreover, we do not charge any administration costs.

We work on a 'no-cure, no pay' basis. So if you don't receive compensation, you won't pay us anything

This is how you apply for your claim compensation

Has your flight been delayed or has you flight been cancelled? Did you miss a connecting flight? Have you been denied boarding or was your flight overbooked?

Check now if you are entitled to compensation.

You can also email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or fill in our Contact Form. Read more about our method and benefits here.

Are you stranded at Schiphol? Make use of our Ride & Sleep service.

Submit all your required documents within 14 days after registration and receive one free hotel voucher for three nights for two persons worth € 120.

Airline-Refund gives you the highest compensation and has a Success Rate of 98 percent.

There are other providers in the market that propose to pay you only half of your compensation within one week. We think this is unfair because you are already disadvantaged! Airline-Refund gives you the best compensation.

It's simple to claim

Step 1

Register your claim

  • Submit your claim as soon as possible via the claim form on our website or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We are available 24/7, also on weekends and public holidays.
  • We do not charge administration costs (other providers often do) and we work on a 'no cure, no pay' basis. So, you pay nothing if you don't receive compensation from your airline.

Step 2

We check the claim and submit it

  • We check your claim for legal feasibility (for example on the degree of force majeure).
  • Are you entitled to compensation? We will ask you for additional information for your file. If you submit it to us within 14 days, you will receive a free hotel voucher.
  • After receiving your additional information, we will submit your claim to your airline the same day. In the meantime, we check the status of the claim and will keep you informed by email.
  • If we don't receive a response from your airline, we will continue until they do.
  • If your airline refuses payment, there will be a subsequent additional check on the legal feasibility and we will take it to court - at our expense.

Step 3

You will receive notification from us about the payment of your compensation

  • You will receive your reimbursement after deduction of a 23 percent fee including VAT; for groups of five or more people our fee is 21 percent including VAT. This makes us the most affordable provider in the market.