Did you arrive at your destination three hours later, or more, due to a flight delay? You may be entitled to compensation. Airline-Refund helps you claim successfully without stress

Have you ever experienced this before? Your flight is delayed. For example, due to a technical fault on the plane, due to illness of a crew member or due to a staff strike. It can also take longer (often in peak season) before you can get on the plane and actually leave. You're left waiting for hours (or a whole night) at the airport (abroad) in anticipation of your flight. Or you are forced to find a hotel. You're certainly incurring all sorts of extra costs. You weren't expecting that.

And you don't have to accept that. Because if you arrive at your destination three hours later, or more, due to that delay, you are legally entitled to compensation of up to € 600 per person. Depending on the flight distance and the situation. When you claim yourself, you will find that your airline will often do anything to avoid paying your claim.


But our lawyers know better than that. They specialise in aviation law. In the event of a delay, they will contact your airline directly on your behalf. They know all procedures and legal rules concerning your specific claim as a result of your flight delay. They know whether you are entitled to compensation of extra costs incurred for a hotel and meals. This considerably increases the chance that the airline will acknowledge your claim and will pay your 'flight delayed' compensation and any additional costs incurred.

If your claim procedure is handled by Airline-Refund, you will save yourself a lot of time, hassle, frustration and high costs. We work according to the principle of 'no-cure no-pay'. So, if our efforts don't result in compensation, it won't cost you anything. If your airline acknowledges your claim, we charge a percentage of only 23 percent of the compensation paid for the delayed flight; for groups of five people or more, our rate is 21 percent. So, our interest is in the highest possible compensation. We do not charge costs for compensation for any additional expenses. 

Airline-Refund has a Success Rate of 98%, please read our customer reviews. Airline-Refund gives you the best compensation compared to other providers that only pay half of the amount within one week. Read more about our other benefits, your rights, our method and our Ride & Sleep service. Receive a free hotel voucher for two people worth € 120 for each submitted claim.

You have been delayed. Are you going to handle your claim yourself or will you be successfully outsourcing it to Airline-Refund?

When you claim yourself, you will find that your airline will often do anything to avoid paying your claim. For example, the customer service of a number of airlines is poorly accessible, so you won't even know how to claim. And if you have been able to submit a claim, you often don't even get a response. If you do get a response, it is often a (standard) rejection. You can ask yourself whether this is legally correct. Are you going to hire an expensive lawyer?

If you get Airline-Refund to handle your claim, these inconveniences will be our concern. We won't stop until your airline has given us a response. Should your claim be rejected after all, we will check it against the legal substantiation and, if desired, we will defend it. Often successfully. In the worst-case scenario, we will go to court at our expense. Fortunately, it hardly ever gets to that.

How much will that cost? Submitting your flight delayed claim costs you nothing, you only pay when you receive compensation.

If you submit your flight delayed claim to Airline-Refund, we will check directly whether you can legally claim a 'flight delayed' compensation. If so, we will contact your airline the same day to claim and collect your 'flight delayed' compensation and any additional costs incurred. This could take some time, but we will keep you informed by email in the interim. Once we have received the compensation, we will notify you by email with the supporting documents and we will transfer this amount (minus our 23 percent fee including VAT) directly to your bank account. For groups of five or more people our fee is 21 percent including VAT. Our rates make us the cheapest provider in the market. Moreover, we do not charge any administration costs.

We work on a 'no-cure, no pay' basis. So, if you don't receive compensation, you won't pay us anything.

This is how you apply for your flight delayed compensation

Check now if you are entitled to compensation if your flight is delayed.

You can also email us on This email address is being protected from spambots. You need JavaScript enabled to view it., or call on (+31) 20 26 11 463 or fill in our Contact Form. Read more about our method and benefits here.

Are you stranded at Schiphol? Make use of our Ride & Sleep service.

Submit all your required documents within 14 days after registration and receive one free hotel voucher for three nights for two persons worth € 120.

Airline-Refund gives you the highest compensation and has a Success Rate of 98 percent.

There are other providers in the market that propose to pay you only half of your compensation within one week. We think this is unfair because you are already disadvantaged! Airline-Refund gives you the best compensation.

It's simple to claim

Step 1

Register your claim

  • Submit your claim as soon as possible via the claim form on our website or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We are available 24/7, also on weekends and public holidays.
  • We do not charge administration costs (other providers often do) and we work on a 'no cure, no pay' basis. So, you pay nothing if you don't receive compensation from your airline.

Step 2

We check the claim and submit it

  • We check your claim for legal feasibility (for example on the degree of force majeure).
  • Are you entitled to compensation? We will ask you for additional information for your file. If you submit it to us within 14 days, you will receive a free hotel voucher.
  • After receiving your additional information, we will submit your claim to your airline the same day. In the meantime, we check the status of the claim and will keep you informed by email.
  • If we don't receive a response from your airline, we will continue until they do.
  • If your airline refuses payment, there will be a subsequent additional check on the legal feasibility and we will take it to court - at our expense.

Step 3

You will receive notification from us about the payment of your compensation

  • You will receive your reimbursement after deduction of a 23 percent fee including VAT; for groups of five or more people our fee is 21 percent including VAT. This makes us the most affordable provider in the market.