As an airline passenger you have more rights than you think. Don't be dissuaded!

Flight delayed, flight cancelled, missed connecting flight, boarding denied, or flight overbooked?

Has it ever happened to you (and your fellow travellers)? You will notice that airlines will often do everything they can to not pay you statutory compensation. Against their better judgement. Airplane passengers have rights based on the Montreal Convention and Regulation (EC) No. 261/2004. A Regulation that entered into force on 17 February 2005. This Regulation contains common rules regarding compensation and assistance to air passengers in the event of long-term delay or cancellation of flights and denied boarding.

As soon as you register your claim with us, our aviation lawyers will immediately assess your specific claim against this Regulation. This is free of obligation, without you owing us any fees. We can immediately determine whether your claim (and that of your fellow travellers) is legally feasible. Usually there is a right to compensation, don't miss out!

The amount of the reimbursement per person depends on the flight distance

The amount of the reimbursement that you and your fellow travellers can receive per person depends on the flight distance.

  • Flight up to 1,500 km: € 250 reimbursement per person
  • Flight from 1,500 km to 3,500 km: € 400 reimbursement per person
  • Flight more than 3,500 km: € 600 reimbursement per person

When are you entitled to reimbursement?

In the event of delay of your flight, you are entitled to reimbursement if you arrive at your final destination at least three hours later than planned.

In case of cancellation of your flight you are entitled to reimbursement and the right to free rebooking or refund of the ticket amount of your originally cancelled flight.

If you have missed your connecting flight due to a delay in the flight, you are entitled to reimbursement.

If your flight is overbooked and as a result you have been denied boarding your flight, you are entitled to reimbursement.

Unfortunately, there is not always a right to compensation. For example, you are not entitled to reimbursement in the event of a situation of force majeure, formally also referred to as 'extraordinary circumstance'. Of course, we will thoroughly assess your specific situation beforehand. We like to create reasonable expectations.