It's simple to claim

Airline-Refund helps you claim successfully without stress

Has your flight been delayed or cancelled? Did you miss your connecting flight? Have you been denied boarding or has your flight been overbooked? We have often experienced the inconvenience of hours of waiting ourselves. And we know how frustrating it is for you if your airline simply ignores your claim.

You don't have to accept that. Our lawyers specialise in aviation law. They know all the procedures and legal rules regarding your specific claim. It is our daily work. If you let us handle your claim (and that of your fellow travellers), we will contact your airline directly. And we will continue until we have received a response. In the event of a rejection of your claim, we will defend this. Often successfully.

Airline-Refund takes all the hard work off your hands and keeps you informed by email in the interim. This will save you a lot of time, hassle, frustration and high costs. We work on a no cure, no pay basis and do not charge any administration costs (other claim companies often do). You only pay us if your claim is paid out. Do you also want to claim without stress? In our step-by-step plan 'How we work' below you can read how simple that is.

Airline-Refund has a Success Rate of 98%, please read our customer reviews. Airline-Refund gives you the best compensation compared to other providers that only pay half of the amount within one week. Read more about our other benefits, your rights, our method and our Ride & Sleep service. Receive a free hotel voucher for two people worth € 120 for each submitted claim.

 

How we work

Step 1

Register your claim

  • Submit your claim as soon as possible via the claim form on our website or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on (+31) 20 26 11 463. We are available 24/7, also on weekends and public holidays.
  • We do not charge administration costs (other providers often do) and we work on a 'no cure, no pay' basis. So, you pay nothing if you don't receive compensation from your airline.

Step 2

We check the claim and submit it

  • We check your claim for legal feasibility (for example on the degree of force majeure).
  • Are you entitled to compensation? We will ask you for additional information for your file. If you submit it to us within 14 days, you will receive a free hotel voucher.
  • After receiving your additional information, we will submit your claim to your airline the same day. In the meantime, we check the status of the claim and will keep you informed by email.
  • If we don't receive a response from your airline, we will continue until they do.
  • If your airline refuses payment, there will be a subsequent additional check on the legal feasibility and we will take it to court - at our expense.

Step 3

You will receive notification from us about the payment of your compensation

  • You will receive your reimbursement after deduction of a 23 percent fee including VAT; for groups of five or more people our fee is 21 percent including VAT. This makes us the most affordable provider in the market.